Among other sources I get many pens from eBay. Occasionally one will arrive with undisclosed damage, like a cracked nib or cap lip. An otherwise rather nice Swan 3260 arrived yesterday but it had a crack in the cap. Those repairs are too time-consuming to be worth the effort so I requested a return. The seller, 1968mandy2011, refused the return, saying that the pen was good when it left her so I must have over-tightened the cap. Never mind the fact that that’s not how cap lip cracks happen, the crack was ingrained with dirt and clearly old.
I told her that I would wait eBay’s statutory eight days and refer the matter to them for judgement. It was only at that point, fool that I am, that I looked at her feedback. With less than 500 sales she has six negatives and three neutrals. Judging by the buyers’ comments she makes a habit of concealing flaws in the goods she sells and adding insult to injury by blaming those she has wronged.
She couldn’t leave well enough alone and kept messaging me with increasingly vituperative insults. I brushed them off calmly. I’ve been there before! Eventually her comments descended into obscenity and I reported it to eBay. This morning I received a return-paid label from eBay.
I don’t usually write about eBay disputes and I don’t usually name and shame but while this one was amusing it was also unpleasant. I suspect that others less persistent than me may have lost their money for useless goods. Best to avoid 1968mandy2011, I would say. She will have seven negatives shortly.