Over the last month or so I’ve noticed something rather strange and disturbing happening in eBay. Quite often, I will buy several pens from the same seller. Naturally enough, I expect them to combine postage and I contact them to request that they do so. That has never been a problem until recently. What is increasingly happening now is that when I go through the procedure to request a reduced total to allow for combined postage, the dialogue ends with “This seller does not offer combined postage. Proceed to payment.” And this is despite the seller stating clearly in his listing that he is happy to provide combined postage for multiple sales.
Of course, I don’t leave it there. One way or another, I manage to contact the seller directly and in each case the seller has been surprised by what eBay is doing and has willingly combined postage.
If this just happened once I would be prepared to accept that it might be a teething problem in the software but last night was the third time this has happened. I would contact eBay to raise this question with them but they make contact so deliberately difficult that I lose the will to live trying to get through all the barriers they put in one’s way.
I have a vague recollection that some time ago eBay started to take a percentage of postage as well as selling price. I could be wrong there but I don’t think I am. Taking that together with this strange software behaviour, do you think I would be entitled to suspect eBay’s motives?