I’ve grumbled here before about sellers who do not disclose faults in a pen. Here’s an example of one of the worst. The seller is devonshire-sales, who has feedback of 2302, so cannot make the excuse that he is a novice. Here’s the description of the pen:
Vintage Conway Stewart No45, Duro Nib 14 ct Gold Nib
A Great pen in need of some TLC
The inside filling sack appears to be damaged
selling as spares or repairs
The “spares or repairs” tag means little or nothing. Quite a large proportion of the pens I buy include that in the description. It’s what is known in the trade as “covering your butt” but it does not absolve the seller from the requirement to make clear any faults or damage on the pen. The seller acknowledges this by commenting on the fact that the sac will need replaced.
So I open a case and say:
I received the Conway Stewart 45 today. There are numerous faults which were not disclosed in the description – the cap does not screw onto the barrel, the end is broken off the lever and the nib is cracked. I would like to return the pen for a full refund, including reimbursement of my return postage as there is no reason why I should be out of pocket over an item that was not described properly.
That, to my mind, is a factual description of the state of the pen together with an additional claim for a refund of return postage as the fault lies with the seller. I didn’t even bother to mention the cracks in the cap. Quite polite, I would have thought. The seller has a different opinion:
Hi there, Thanks for your message and demands. The item was fairly described, and selling as spares or repairs as stated. You are welcome to return it for a refund, But you will not be re-imbursed for the return postage as we are not obliged to. We might have though had you been more polite. Best Regards,
So there we are! I would say that being argumentative and unpleasant on top of having quite deliberately concealed the faults of the pen isn’t conducive to getting good feedback.