£$&*%!

If I’m not bald today it’s because I sprained my wrist and couldn’t tear my hair out in handfuls. Trying to get this online shop put together has been one of the worst experiences of my life. I kept being presented with supposedly finished versions of the website and being encouraged to sign off on them. Far from being finished, there would be pages and pages of juvenile errors on each occasion. Errors that I had previously pointed out and was told had been corrected, hadn’t been. I’m not talking about intensely nested complexities; just links that went where they shouldn’t go or went nowhere at all, thumbnail graphics that were a disproportionate disgrace and automated emails that were gibberish.

All last week the storm was gathering and it burst on the Friday. I was reduced to demanding a full refund and making threatening legal noises. At that point, I would have cancelled and begun again with some other company with something approaching equanimity, because there seemed to be no end in sight, and there never could be, as the guy wouldn’t check his work and there’s no quality control. I wouldn’t have allowed them to keep a penny of my money, though, and I would have willingly spent three times as much in legal fees and court expenses to ensure that. I give good spite.

I suspect that a large part of the company’s problem is that they dispensed with the services of their good developers and replaced them with cheap labour, judging by the critters I’m dealing with, cranky, short on English and not over-burdened with talent. Be that as it may, last week’s email drama seems to have worked, though the proof of the pudding is in the eating and we’ll have to see whether they come up with anything edible. The first developer has been replaced with a more senior one and strict supervision is being applied. Of course they could tell me anything. I’m not there to see what actually happens. Anyway, they’ve got a week and then I’ll be sending out for guns and lawyers, to paraphrase Hunter S. Thompson.

I’m still not naming the company responsible. They insist on displaying their name on web sites they have created so, amusingly, they will name themselves if the project is completed. If it has to be cancelled there will be naming and shaming. You betcha!

By the way I did sprain my wrist. There were some mighty weeds growing in the hard-to-access area behind the shed. I got a bit gung-ho and went in there with a machete. And sprained my wrist. My hand and arm swelled alarmingly and the GP feared it might be more than a simple sprain, so I was sent on the 140-mile round trip to Accident & Emergency. Turned it’s just a sprain, so I have to try to do everything with my left hand as I’m wearing one of those aesthetically appealing splints on my right.

I’d have been OK if I hadn’t imagined that the stems of the weeds were the developer’s neck…

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About goodwriterspens
I restore fountain pens, and used to trade as redripple52 in eBay. I also have my own fountain pen sales website, www.goodwriterssales.com

3 Responses to £$&*3!

  1. CC says:

    Perhaps you should stand quietly close to the website developers holding your machete. I’m just sayin’…

  2. MikeW says:

    Hi Deb,
    I am sorry to hear about your travails. We can only hope that at some point the trend of offshoring service centers will be reversed but until then we will all be forced to deal with the frustrations that you had to.

    You mentioned Hunter Thompson’s reference to lawyers and guns – he was referring to his friend Warren Zevon’s song – http://www.youtube.com/watch?v=S5puAN1PGQw&feature=youtube_gdata_player

    More Importantly, I hope that your wrist heals fast!

    Cheers!
    MikeW

  3. penagogy says:

    Hi Deb,

    I am sorry to hear about your travails. We can only hope that at some point the trend of offshoring service centers will be reversed but until then we will all be forced to deal with the frustrations that you had to.

    You mentioned Hunter Thompson’s reference to lawyers and guns – he was referring to his friend Warren Zevon’s song – http://www.youtube.com/watch?v=S5puAN1PGQw&feature=youtube_gdata_player

    More Importantly, I hope that your wrist heals fast so that you can get back to work on some pens! 8~>

    Cheers!
    MikeW

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