I’ve been having quite a good week – sold a few pens, bought a few more – but you never know when disaster is about to strike. I’d sent a nice Conway Stewart 286 and a Blackbird to a customer in Chicago and I was anticipating hearing from him that he’s received his pens. And he did. In bits.
Over the last three years I’ve sent out in excess of 1500 pens. I’m careful about packing – stiff postal tube, plenty of bubble wrap, all held securely with parcel tape. I’ve never had a pen damaged before. One or two have “gone astray” as Royal Mail like to put it, but no damage. Someone has to have driven over the package to crush it like this. There’s no other explanation.
The poor customer was devastated, seeing his long-awaited pens in fragments. Of course all my packages are insured and I was able to refund him right away, but that’s not the point. The point is that these pens had survived a very long time, one around seventy years, the other more like eighty, only to be destroyed because someone was too careless to do their job properly.
My assistant is very cross about it and plans to bite the postman.